Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other details you provide when contacting us or signing up.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
• Call Data: When you use our AI voice agent services, call recordings, transcripts, and metadata may be collected as part of service delivery.
• Communications: Any messages, emails, or other correspondence you send us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI voice agent services
• Respond to inquiries and provide customer support
• Send transactional and promotional communications (with your consent)
• Analyse usage trends to enhance user experience
• Comply with legal obligations
• Train and improve our AI models (using de-identified data where applicable)

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud infrastructure, telephony providers), bound by confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect the rights and safety of No Sick Days or others.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained for the period specified in your service agreement.

5. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorised access.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@nosickdays.com.au.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: